As a new accommodation business, we were keen to establish our online presence across various social media platforms quickly and professionally, and Steph from Social Puffin helped us to do just that! We are proud to be part of the latest urban renewal of Fremantle's historic West End, and it was important that we proceeded with a holistic and sensitive approach, with someone that shared the same sensibilities whilst ensuring that our own business social media brand standards were not compromised. Since commencing with Steph, within three months, we were able to establish a complete e-procedure, including pre-approved and queued online content across multiple sites, strategic advertising, as well as comprehensive monthly analysis and reporting on penetration and engagement – recently, Steph also successfully took on our monthly EDM remotely so that we could pro-actively engage with our own guest database which has been most effective. Regularity, connectivity, consistency and insight are key to our success in this area!

Social Puffin achieved some amazing social media results for us in a very short period of time. Going from an average of 30-40 likes per Instagram post, our reach and engagement sky-rocketed in just 2 months so that we were regularly achieving almost 200 likes per post and spreading the word of our business and what if offers to a far greater audience both nationally and internationally.

Social Puffin undertook some fantastic training with our staff to help with the social media projects for our company. Not only was everything clearly explained, but there were easy practical examples and tools we could follow, understand and implement well. I would definitely recommend getting Stephanie to help your travel company or tourism business if you are looking to grow and develop your social media presence.